Terms & Conditions

Welcome to the Lilly's Eco Clean website. The following are the terms and conditions for use and purchase of products from Lilly's Eco Clean Ltd. Your use of the Lilly's Eco Clean website constitutes your agreement to follow and be bound by these terms, which may at any time, be amended. Your use at any time thereafter constitutes your agreement to be bound by the terms as amended.

Orders are processed on weekdays from 9am to 5.30pm only. While we make every endeavour to process any order placed prior to 11am GMT on the same day, during busy seasonal periods, bank holidays and public holidays your order may not be dispatched for up to 72 hours after you place it. 


CUSTOMER SERVICE:
At Lilly's Eco Clean and in our online shop we are committed to providing the highest levels of customer service.


ORDER PROCESSING:
We are committed to processing your orders as quickly as possible (and will notify you of any issues with your order as soon as possible once it has been placed) so that you are kept fully informed of how your order is progressing.

If for any reason the product you have purchased is temporarily out of stock, then one of our sales team will contact you by telephone or email and advice when the product you have purchased will be in stock again (normally within days). In this case you have a right to substitute the product for another item in our range of equal or greater value, or you can choose whether to cancel your order.


ORDER CANCELLATION/RETURNS POLICY:
If there is any issues with your order, then please do not hesitate to contact a member of our web sales team on email: shop@lillysecoclean.com or telephone +353 27 71632 and we will be happy to rectify it as swiftly as possible.

If for any reason you are not completely satisfied with any of our products, simply return them to us within 7 days with an explanation and we will be happy to provide a replacement, exchange or refund. We will not cover the cost of returns but will ship a replacement or exchange free of charge. 

Return address: Lilly's Eco Clean Ltd, Centra Commercial Park, Castletownbere, Beara, Co. Cork, Ireland.


DELIVERIES
Our products are currently sold to UK and Ireland only.

Deliveries occur on Monday to Friday only. There is no option currently for Saturday deliveries or timed deliveries. In order to help us deliver your package as quickly and efficiently as possible, please provide us with the recipient's telephone number and directions for our courier if the recipient is located oustide a major city.

Please note that all orders shipped by standard post are at customer's own risk and we would always advise, whenever possible, that customers choose trackable postal or courier options.

We will deliver to the address as you enter it and cannot accept any liability for late or failed delivery if the quoted address, phone number or other contact details provided are incorrect. Please therefore be extremely careful and vigilant when entering delivery address details on our checkout page.

Lilly's Eco Clean does not accept any responsibility for delays in the receipt of orders due to unfavourable weather conditions, customs clearance, customs inspection or any other issue out of our control. Please note that delivery charges on our website do not include VAT or customs charges and recipients outside of the EU may be subject to taxes, duties or customs charges upon delivery.

Lilly's Eco Clean products are not offered on a sale or return basis and all goods remain the property of Lilly's Eco Clean until all outstanding debts have been settled in full.

Lilly's Eco Clean reserves the right to refuse to supply any individual or company and reserves the right to deny access to the www.lillysecoclean.com website.

GENERAL
The Lilly's Eco Clean website and its contents together with any trade names used by Lilly's Eco Clean are protected by intellectual property rights and may not be used without written permission.

Lilly's Eco Clean do not accept any responsibility for any external sites linked or connected to the Lilly's Eco Clean's website and services contained therein.

www.lillysecoclean.com is provided in English only.